Privacy Policy | ECU Repair & Tuning

Who operates this website

ECU Repair & Tuning – DPF, EGR & AdBlue Solutions is operated by Justas Petrulis, an individual service provider based in Carrick-on-Suir, County Tipperary, Ireland.

Based in Carrick-on-Suir, County Tipperary, Ireland.

You can contact us using the contact methods shown on the website:

Phone: 089 403 8544
WhatsApp: message ECU Repair & Tuning
Contact page: Get a Quote

Information we collect

We collect information you choose to provide when you contact us, request a quote, send a WhatsApp message, call us, or arrange ECU repair, cloning, programming, remapping or postal ECU services.

This may include:

name and phone number
email address, if you provide one in a message or enquiry
vehicle registration
vehicle make, model, year, engine and related details
fault codes, warning messages and vehicle symptoms
ECU part numbers and ECU label photographs
whether the ECU is original or donor
whether the vehicle starts or has a no-communication fault
previous repair attempts or diagnostic information you choose to provide
postal ECU service information needed to arrange inspection, return or job updates
technical website information such as landing page, referrer, campaign tags, click IDs, browser requests, security events and server request information where applicable

The contact form opens a prefilled WhatsApp message. The website does not upload ECU label photographs through the form; if you attach photographs in WhatsApp, they are handled through WhatsApp.

How we use information

We may use the information above to:

respond to enquiries
assess whether a job is suitable
prepare quotations
arrange bookings
carry out ECU repair, cloning, data transfer, programming, remapping or related diagnostic work
arrange postal ECU services, including inspection and return communication
communicate job updates
process payments where applicable
maintain business, service, accounting and legal records
protect the website and business from fraud, abuse, spam and security threats

Lawful basis for using information

Under GDPR, the lawful basis depends on why the information is being used.

Enquiries and quotes: we use your details to respond to your request and to take steps before entering into a service contract.
Agreed work: we use the information needed to perform the agreed service.
Business records: we may keep records where needed for accounting, tax, legal or dispute-handling obligations.
Website security: we may use technical information for legitimate business interests, including fraud prevention, abuse prevention and website security.
Optional marketing or non-essential tracking: consent would be used where consent is required. The local project audit did not find active Google Analytics, Google Ads, Meta Pixel, Hotjar, Microsoft Clarity, embedded video tracking, external form-service tracking, Cloudflare Web Analytics or Cloudflare RUM scripts in the website source.

Consent is not treated as the legal basis for every enquiry. When you ask for a quote or book work, we need enough information to answer you and assess the requested service.

Third-party services

The website and enquiry process use some third-party services.

WhatsApp / Meta: WhatsApp links and the quote form can send enquiry details to WhatsApp if you choose to send the message.
Cloudflare: Cloudflare is used for DNS, CDN and website delivery, website security, and network-level traffic and performance information. Cloudflare may process technical request information, IP addresses and security events. Cloudflare Real User Monitoring is currently configured to exclude visitors connecting from the EU, where supported by the selected Cloudflare setting.
Google Fonts: the site loads fonts from Google Fonts.
Google Maps: the contact page includes a Google Maps embed and a Google Maps link.
Google Reviews: the homepage includes public review text and links to the Google review page.

No separate public form-processing provider or public customer database was found in the website source at the time of this policy.

International transfers

Some third-party providers, including WhatsApp / Meta, Google and Cloudflare, may process information on servers outside Ireland or the European Economic Area. Where these providers process personal data, their own transfer safeguards and privacy terms may apply.

How long information is kept

Different records are kept for different periods, depending on the enquiry, job and legal or business reason for keeping them.

Enquiries that do not become jobs: 12 months after last contact.
Routine WhatsApp conversations: 24 months after the job or last contact.
Essential quotes and customer authorisations connected to completed paid work: 6 years.
Invoices, receipts and payment records: 6 years.
Essential completed-job records: 6 years.
ECU flash, EEPROM and backup files: normally 24 months after completion.
ECU label, condition and damage photographs: normally 24 months after completion.
Call logs: up to 12 months.
Complaints and warranty records: until resolved, then retained with the essential job record only where necessary.
Marketing photographs: retained while actively used and reviewed periodically.

Data may be deleted earlier when no longer required, unless it must be retained for accounting, warranty, legal, dispute or security purposes.

WhatsApp messages

Essential quotations, approvals and job instructions sent through WhatsApp may be copied into the job record. Routine and unnecessary WhatsApp content is periodically reviewed and deleted.

Please do not send identity documents, banking information or unrelated private data through WhatsApp.

ECU files and job data

ECU flash, EEPROM and backup files may contain vehicle-specific or security-related information. These files are stored using job references where practical, are accessible only to authorised persons, are not publicly shared, and are normally retained for 24 months.

ECU files may be retained longer only for active support, warranty or dispute purposes. They are securely deleted when no longer required.

Your rights

Depending on the circumstances, you may have the right to:

request access to personal data held about you
ask for incorrect information to be corrected
ask for information to be deleted where applicable
ask for use of your information to be restricted
object to certain uses of your information
request data portability where applicable
withdraw consent where consent is used

You also have the right to complain to the Irish Data Protection Commission. More information is available from dataprotection.ie.

Security

We use reasonable practical steps to protect enquiry and job information. This includes limiting the information requested to what is needed for the enquiry or job, using established communication channels, and taking care with ECU files, photos and job records.

No website, messaging service or communication method can be guaranteed to be perfectly secure. Please avoid sending unnecessary sensitive personal information.

Children

The website and services are intended for vehicle owners, drivers, garages and business customers. They are not directed at children.

Changes to this policy

This Privacy Policy may be updated if the website, services, contact methods or third-party tools change. The latest version will be published on this page with the last updated date shown above.

Contact about privacy

For privacy questions or requests, contact ECU Repair & Tuning using the working phone number or website contact form below.